Refund policy
We keep it simple. You have 7 days from the day your order arrives to request a return or exchange.
To qualify, your item must be unused, in its original packaging, with all tags on. Keep your order confirmation or proof of purchase handy.
Wrong size or colour ordered
If you ordered the wrong size or colour, we offer an exchange or store credit for the amount, minus a deduction fee dependent on the product (see below for charges). We do not offer a cash refund for this. Choose a different size, a different colour or design, or credit to use whenever you like.
Charges:
- Bathmat/doormat/cushion covers/Single sofa covers - ₹100
- Runners/Small Rugs/2 or 3 seat sofa covers - ₹200
- Multiple Products/Large Rugs - ₹300
Damaged or defective products
If your item arrives damaged or defective, we offer a full refund. To qualify, you must share a clear, uncut video of the unboxing. The video must show:
- The sealed package before opening
- The full unboxing process
- The damage or defect clearly visible
Without this video, we cannot process a refund for a damaged or defective item.
How to start
Email us at theroseatehome@gmail.com with your order number and what happened. For a wrong size or colour, tell us what you would like instead. For a damaged or defective item, attach your unboxing video. Once your request is approved, we arrange the pickup. You do not organise shipping or drop anything off. We handle that.
One thing to note: please do not send anything back before your request is approved. Returns sent without approval cannot be accepted.
Gift cards
Gift cards cannot be returned or exchanged.
Questions
Email theroseatehome@gmail.com any time. We are glad to help with a size or colour exchange, store credit, or a refund for a damaged or defective item.